Much like having a safety mark on your household appliances, there needs to be checks and balance in the marketplace. Without this check and balance, it’ll be difficult to maintain service consistency and quality across different industries in various countries.
This is where international standards come into play. It helps to keep a level playing field for various industries, and one such organisation is ISO. In this article, we’ll explore all about ISO, the certification and accreditation as well as the benefits of having ISO certification.
What is ISO?
Before we dive into the certification, let’s understand what ISO stands for. ISO is generally an independent, non-governmental international organisation with a membership of 165 national standards bodies.
Through its members, the organisation brings together experts to share knowledge and develop voluntary, consensus-based, market-relevant International Standards that support innovation and provide solutions to global challenges.
What is ISO certification?
As with any legal certification such as your school certificates which add credibility to your knowledge, an ISO certification is a useful tool to add credibility to your products or services. This ensures that your product or service meets the expectations of your consumers.
ISO certifications exist in many areas of the industry, such as quality management, environmental management, health and safety standards, energy management, food and safety standards, and IT security standards. Each of these certifications has varying standards and criteria and is classified numerically.
You can liken it to a formula that describes the best way of doing something. For industries like pest control, having an ISO certification certifies that the management system has fulfilled all the requirements for standardisation and quality assurance of the service and product offered. At AntiPest, for instance, we currently hold the ISO 9001:2015 certification.
Importance of ISO Certification
Having an ISO 9001:2015 certification means that our organisation has met the requirements designated under ISO 9001. This standard is based on various quality management principles that include strong customer focus, motivation and implication of top management, the process approach and continual improvement.
Put simply, this certification helps to ensure that customers get consistent, quality products and services, which in turn results in a better outcome for the business.
Benefits of ISO 9001:2015 Certification
As International Standards aim to provide the best way of doing something, you can rest assured that it’ll bring a plethora of benefits to both your business and customers.
a) To your business
The ISO 9001 aims to provide a practical and workable quality management system for the improvement and monitoring of all areas of your business. This means your management system will have to be suitable based on the nature of your business.
You’ll then have a system that’ll improve all areas of your business, allowing for better internal management, increase in efficiency, productivity, and profit. Not only that but also improve your customer acquisition and retention.
b) To your customers
With the global recognition of the ISO 9001:2015 certification, your customers will have peace of mind when working with companies that are ISO 9001 certified. This gives them the assurance that your management system is assessed and approved constantly.
Besides, customers will know from experience that working with ISO 9001:2015 certified companies are better than those with no certification. This is because they can benefit from getting quality services and products, reliable communication, and standards that are maintained by annual assessments.
As AntiPest is an ISO 9001:2015 certified pest control company, you can rest assured that our products and services meet international standards. For your pest control needs, visit https://www.antipest.com.my/index.php or contact us at 03-80231888.